Return Policy

If a tool you bought from us online isn't right, you can send it back within 30 days of the day it arrived.

What we can take back

The tool must be unused and in its original packaging, and we'll need your order number or confirmation email. Tools that have been put to work can't be returned.

Custom-built tools are made to your specification and can't be returned. Everything listed for sale on this site is a standard configuration and qualifies.

How to start a return

Get in touch first, by our contact form or by calling 412-429-1212, with your order number and the reason for the return. We'll confirm the return and tell you where to ship it. Please don't send anything back before you hear from us, as unannounced packages can't be matched to an order and may be refused.

Shipping and refunds

You arrange and pay for the return shipment, and we recommend a tracked service. The shipping charge on your original order is not refunded.

Once the tool reaches us and we've checked it over, the full price of the tool goes back to the card you paid with. Allow up to ten business days after we receive it for the refund to show on your statement.

Damaged or wrong items

If a tool arrives damaged or isn't what you ordered, contact us as soon as it arrives and we'll put it right at our expense.